In most cases, it is possible to cancel and rebook your flight if it has been less than 24 hours since making your purchase. Here is how to change or cancel a flight in your Trips List:
- Launch the AirAsiaGo app, and then tap Trips.
- On the Trips List screen, tap the Details Card for the flight itinerary that you want to modify.
- Tap Manage booking.
If you have any trouble making a change or cancellation, please contact one of our AirAsiaGo booking support representatives for further assistance. Here is how you can reach them through the app:
- From the app's Home screen, tap Account.
- In the Support section, tap Contact booking support.
- In the Contact AirAsiaGo window, tap Phone.