To cancel a car reservation:
- Launch the AirAsiaGo app, and then tap Trips.
- On the Trips List screen, tap the car card that you want to modify.
- In the Booking Info section, tap Additional Information. A web view of your booking appears.
- In the Rental Car Overview section, click on Cancel this reservation.
- Tap the yellow Cancel this reservation button to confirm.
If you have any trouble making a change or cancellation, please contact one of our AirAsiaGo booking support representatives for further assistance. Here is how you can reach them through the app:
- From the app's Home screen, tap Account.
- In the Support section, tap Contact booking support.
- Tap the phone number displayed to call the Booking Support team.