If a booking attempt fails to process, a pending charge might appear on your billing statement. Pending charges typically are removed by the banking institution within a few days and the money is not collected by ebookers.
Removal of pending charges is different for each bank and credit card agency. To confirm the pending charge policy for your banking institution, contact them directly.
If you need assistance completing a purchase, contact Booking Support. Here is how to reach them via the app:
- From the app’s home screen, tap Account.
- In the Support section, tap I need help managing my booked trip.
- Tap the phone number displayed to call the Booking Support team.